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We had one tree removed by Monster. Steer clear of Tom Robbins (arborist).

We had a question before the work was completed and he said he would come out as a courtesy, he never showed. Plus he was extremely rude on the phone, speaking over me, raising his voice, and telling me I didn't know what he was talking about. The invoice says that damage to the yard is to be expected - but expect a lot of damage with these guys. Plus they ground our stump but left sizable surface roots untouched.

9 week lag from start to finish. I could go on and on about the issues we had with Moster, do yourself a favor and try a different company.

Reason of review: Poor customer service.

Location: Marcus Hook, Pennsylvania

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MonsterTreeServiceSupport
Monster Tree Service Response

We have attempted to get to the bottom of this issue, but we're unable to resolve it for several reasons. The most important of which is that this post was made anonymously.

We we have no one to contact. Also, Tom Robbins works for Monster Tree Service in Bucks County, PA. He does not work outside of Bucks County.

Marcus Hook, the location of this post, is in Delaware County, PA, which is over an hour away from Tomโ€™s sales area. We do not understand how this post could be factually accurate, but we are certainly willing to discuss it further if the source of the post will make himself or herself known to us.

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